There are two sets of username/passwords that every user on our system should know. The first is the login for our billing site (http://www.schostpro.com), the second is your login for your DirectAdmin hosting panel (http://www.your_domain.com:2222). Nearly 99% of our systems are automated, so if you forget your password, you are still able to retrieve it.

If you forget your login to our billing site, you can use our online retrieval system located here. As long as you can remember what your username, email or domain name is, our system can reset your password. Just make sure your email is always up to date on our system so we can send you the reset option.

Now if you forget your username to your DirectAdmin hosting panel, there is a link to reset your password as well. Just head over to the login page for your domain’s hosting panel and click on the link to reset the password. You will be asked for your username. Again, your email will need to be up to date so our system can send you the email without delay.

If all this still boggles the mind, you can always send us an email and we can guide you through the process.